Privacy Policy

1. Who We Are

Sinar AI is a small business based in Ipoh, Perak, Malaysia. We provide AI integration services to local small and medium businesses. We act as the data controller for personal information collected through this website. Our registered address is Jalan Sultan Idris Shah 18, 30000 Ipoh, Perak, Malaysia. You can contact us at [email protected] for any data-related enquiries.

2. What Information We Collect

We collect only what is needed to respond to your enquiry and provide our services. This includes:

• Contact information — your name, email address, and phone number when submitted through our contact form.
• Message content — the text of any enquiry you send us.
• Website usage data — anonymised analytics about pages visited, browser type, and general location (country/city level), collected via cookies if you consent.
• Device information — IP address, browser type, and device type for security and analytics purposes.

We do not collect sensitive personal data such as financial details, health information, or government identification numbers.

3. How We Collect Your Data

• Directly from you via our website contact form.
• Via cookies and analytics tools when you browse our website (only with your consent).
• Through phone or email communication you initiate with us.

The legal basis for processing your data is your consent (when you submit a form or accept cookies) and our legitimate interest in responding to enquiries about our services.

4. How We Use Your Information

• To respond to your enquiry and discuss how we may assist your business.
• To prepare and deliver the AI integration services you have requested.
• To send occasional follow-up messages related to your project or enquiry.
• To improve our website and understand which content is most useful.
• To comply with legal obligations under Malaysian law.

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing.

5. Who We May Share Your Data With

We share your data only where necessary:

• Service providers — such as email hosting and cloud storage partners who process data on our behalf under strict confidentiality agreements.
• Analytics platforms — such as Google Analytics, which may receive anonymised usage data if you have consented to analytics cookies.
• Legal authorities — if required by Malaysian law or a valid court order.

6. How Long We Keep Your Data

• Enquiry records — retained for up to 2 years from your last contact with us, then securely deleted.
• Project records — retained for up to 7 years from project completion, in line with Malaysian accounting requirements.
• Analytics data — typically retained for 14 months by analytics providers, in anonymised form.
• Cookie consent records — stored locally in your browser and removed when you clear your cookies.

7. How We Protect Your Data

• Our website uses HTTPS encryption for all data in transit.
• Access to your personal data is restricted to team members who need it to fulfil your request.
• We store data on reputable, secure platforms with appropriate access controls.
• In the unlikely event of a data breach affecting your rights, we will notify you within a reasonable time and take prompt steps to remedy the situation.

8. Cookies

We use cookies to remember your preferences and understand how visitors use our website. Essential cookies are required for the site to function; optional analytics and preference cookies are used only with your consent. For full details, please read our Cookie Policy.

9. Your Rights Under Malaysian Law (PDPA 2010)

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update inaccurate or incomplete data.
• Withdrawal of consent — withdraw consent for processing at any time (this does not affect processing already done).
• Cease processing — request that we stop using your data for direct marketing or other specified purposes.
• Complaint — lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been breached.

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before sharing any personal information.

11. Children's Privacy

Our services are intended for business owners and adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of the page. If the changes are significant, we will make reasonable efforts to notify you directly.

13. Contact Us About Privacy

If you have any questions about this policy or how we handle your data, please reach out:

• [email protected]
• +60 5-2538 7164
• Jalan Sultan Idris Shah 18, 30000 Ipoh, Perak, Malaysia