What owners say, in their own words
These are accounts from small businesses across Malaysia who went through an engagement with Sinar AI. We let them tell it honestly.
Back to home47+
Businesses supported
4.7/5
Average satisfaction
91%
Still using tools after 6 months
3
Services, each with a fixed price
From owners who've worked with us
Siti Rahayu
Kedai Runcit · Ipoh Timur
"I was spending maybe two hours a day answering the same questions on WhatsApp — what time we close, do we have this item, can we deliver. After the Visitor Question Helper was set up, most of those get handled without me touching my phone. It took about ten days from first conversation to going live."
May 2025
Tan Kok Wei
Hardware supplier · Taiping
"The Everyday Task Ease project took us a bit longer than expected because my data was messier than I thought. Ahmad was upfront about that and didn't charge extra. The tools they set up for my weekly stock summary and supplier follow-up are genuinely saving me time now. Honest team."
April 2025
Faridah Norzaini
Home bakery · Batu Gajah
"I was very unsure about AI — I thought it was only for big companies or people who understand computers. Nadia made the whole thing calm from start to finish. My order tracking is so much cleaner now and the notes they left me are something I can actually read and follow."
May 2025
Raymond Lau
Car workshop · Ipoh Barat
"Plain Reports Setup changed how I look at my monthly numbers. Before this I'd open the spreadsheet, feel tired looking at it, and close it again. Now I have a summary that tells me what I actually need to know in under five minutes. The optional monthly check-in is something I'm going to take up."
May 2025
Nurul Hidayah
Tuition centre · Chemor
"Parents kept asking the same enrolment questions on Instagram DM. We set up the Visitor Question Helper to handle those and point people to the right class information. I'd say 70% of the routine questions now get answered without us doing anything. The process took a bit of back and forth but they were patient throughout."
April 2025
Zulaikha Ahmad
Tailoring business · Gopeng
"I was spending Sunday evenings doing the same admin every week — updating customer order lists, sending reminder messages, checking what needs to be done Monday. Wei Shan helped me set up a small system that does most of that automatically. My Sundays are mine again."
May 2025
A closer look at three engagements
These are detailed accounts of how projects unfolded — the starting point, what we did, and what changed.
Siti Rahayu — Kedai Runcit, Ipoh Timur
Visitor Question Helper · 12 days · RM 595
Challenge
About two hours a day spent answering WhatsApp messages with the same questions — opening hours, stock availability, delivery area. This was eating into packing and restocking time.
What we did
Reviewed a month of saved customer messages to identify the thirty most common questions. Configured an AI helper connected to the WhatsApp Business account, tuned to a friendly, direct tone in both English and Bahasa Malaysia.
Outcome
Around 80% of routine questions now handled without Siti's involvement. Time saved estimated at about 1.5 hours daily. The helper has been running for two months with no significant issues.
"I didn't believe it would work this smoothly. The questions it can't handle, it just says to call us — which is exactly what I wanted."
Raymond Lau — Car Workshop, Ipoh Barat
Plain Reports Setup · 5 weeks · RM 1,375
Challenge
Raymond had four years of customer and job records in a mix of Excel files and a basic workshop management app. He couldn't easily see which services were most profitable or which customers hadn't returned in a long time.
What we did
Cleaned and consolidated the records, then built a simple dashboard showing monthly revenue by service type, average job value over time, and a list of customers not seen in over six months. Set up to update when Raymond adds new job records.
Outcome
Raymond identified a service category that was taking more time than its revenue justified. He adjusted pricing within a week. The re-engagement list prompted three customer call-backs in the first month, two of which resulted in bookings.
"I had no idea that was in my own data. I just didn't know how to look at it."
Zulaikha Ahmad — Tailoring Business, Gopeng
Everyday Task Ease · 4 weeks · RM 1,000
Challenge
Running a tailoring business solo, Zulaikha was manually updating an order list, sending WhatsApp reminders to customers about collection, and writing the same follow-up messages each week — all on Sunday evenings.
What we did
Mapped the weekly admin flow, then built a small system that: automatically updates a shared order sheet when she logs a new order, sends templated WhatsApp reminders three days before estimated completion, and flags overdue collections.
Outcome
Sunday admin time dropped from roughly two hours to about twenty minutes. Collection delays — previously common — fell noticeably in the first month. Zulaikha reports the system has needed no adjustment since handover.
"My Sundays are mine again. That means more to me than any number."
Ready to talk about your business?
A short conversation is all it takes to find out whether Sinar AI is a good fit. No commitment, just a direct answer.
Send us a messagePhone
+60 5-2538 7164Address
Jalan Sultan Idris Shah 18, 30000 Ipoh, Perak
Working hours
Mon – Fri: 9:00 am – 6:00 pm
Sat: 10:00 am – 2:00 pm
Your business could be the next one on this page
Not as a sales line — just as an honest possibility. Get in touch and we'll see if there's something useful we can do together.
Get in touch