Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Sinar AI", "we", "us", "our" — refers to Sinar AI, operating from Jalan Sultan Idris Shah 18, 30000 Ipoh, Perak, Malaysia.
• "You", "Client", "User" — refers to any person or business that uses our website or engages our services.
• "Services" — refers to our AI integration offerings, including Visitor Question Helper, Everyday Task Ease, and Plain Reports Setup.
• "Agreement" — refers to these Terms and Conditions, together with any written service proposal accepted by both parties.
• "Website" — refers to the pages hosted at sinarais.pro.

2. Acceptance of Terms

By visiting our website or requesting our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the website or engage our services. Use of our services is intended for persons aged 18 and above who have the legal capacity to enter into agreements.

3. Services We Provide

Sinar AI offers three AI integration services for small businesses in Malaysia:

• Visitor Question Helper (RM 595) — A gentle AI assistant configured to respond to common customer questions. Delivered within 1–2 weeks.
• Everyday Task Ease (RM 1,000) — A review of repetitive business tasks and the introduction of modest AI tools to ease them. Delivered within 3–4 weeks.
• Plain Reports Setup (RM 1,375) — Organisation of existing business data into readable summaries and a simple dashboard. Delivered within 4–6 weeks, with an optional monthly check-in.

Availability of services is subject to our current capacity. We will confirm availability before any work begins.

4. Your Responsibilities

• Provide accurate and complete information when contacting us or engaging our services.
• Ensure that any data or materials you share with us are lawfully held and may be used for the purpose you intend.
• Respond promptly to reasonable requests for information or approval during a project.
• Use our website and services only for lawful purposes and in a manner that does not infringe the rights of others.
• Refrain from attempting to disrupt, damage, or gain unauthorised access to our systems.

5. Intellectual Property

All content on this website — including text, images, layout, and design — is owned by or licensed to Sinar AI. You may not reproduce, copy, or redistribute any part of this website without our written consent.

Work we produce specifically for you as part of a paid engagement — such as a configured AI assistant or a custom dashboard — becomes yours upon full settlement of the agreed fee. We retain the right to reference the general nature of the work in our portfolio unless you request otherwise in writing.

6. Payment Terms

• Prices are quoted in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless stated otherwise.
• A deposit of 50% is typically required before work commences, with the remainder due upon delivery.
• Invoices are due within 14 days of issue unless a different arrangement is agreed in writing.
• Late payments may delay delivery. We will communicate any such impact promptly.
• Refunds are considered on a case-by-case basis. If we are unable to complete agreed work, a proportionate refund will be discussed in good faith.

7. Service Delivery and Scope

• A written scope of work will be agreed before any project begins.
• Timelines are estimates. Delays caused by factors outside our control — including delays in receiving materials or approvals from you — may affect delivery.
• Requests for changes to the agreed scope may affect the timeline and price. We will discuss these with you before proceeding.
• Delivered work will be reviewed together with you, and reasonable adjustments within the agreed scope are included.

8. Disclaimers

Our services are provided in good faith and with care, but we cannot promise specific business outcomes. AI tools we introduce will assist with the tasks we agree on — results will vary depending on your data, processes, and usage.

• We do not warrant that the website will be free of errors or available at all times.
• Information on this website is general in nature and does not constitute professional legal, financial, or technical advice.
• Third-party tools and platforms integrated as part of your service are subject to their own terms and may change independently of our agreement.

9. Limitation of Liability

To the extent permitted by Malaysian law, Sinar AI's total liability to you in connection with any service shall not exceed the total amount paid by you for that service. We are not liable for indirect, consequential, or incidental losses arising from the use of our services or website, including loss of business, revenue, or data.

10. Confidentiality

We treat all information you share with us — including business data, processes, and records — with discretion. We will not disclose your information to third parties except as required to deliver the agreed service or as required by law. We expect the same courtesy in return regarding any tools, methods, or materials we share with you.

11. Termination

Either party may end an engagement by giving written notice. If you end a project before completion:

• Work completed up to the point of termination will be invoiced at the agreed rate.
• Deposits are generally non-refundable unless we have not yet begun substantive work.

We reserve the right to suspend or end an engagement if payment obligations are not met or if a client's conduct is found to be harmful or unlawful.

12. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. In the event of a dispute, we will first seek to resolve matters through direct discussion. If that is not possible, disputes shall be subject to the jurisdiction of the courts of Perak, Malaysia.

We are a small team and prefer to resolve misunderstandings through honest conversation before involving any formal process.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the date at the top of this page. Continued use of our website or services after changes take effect means you accept the updated Terms.

14. Contact for Legal Enquiries

For questions about these Terms, please write to us:

• [email protected]
• +60 5-2538 7164
• Jalan Sultan Idris Shah 18, 30000 Ipoh, Perak, Malaysia